➳ LEAD TIMES TO COMPLETE YOUR ORDER

Our current lead times for completing and dispatching your order are as follows [does not include postage time]:

More simple designs [no add-on's] typically between 2-5 business days;

Activewear + Loungewear range  + Accessories typically between 2-5 business days;

Designs with hand stitching + painting [inc freckels + Add-On's] + Harnesses, typically between 5-10 business days.

We always aim to get orders completed + in the post to you ASAP.

➳ DELIVERY on MORNINGTON PENINSULA

+ COLLECTIONS

We offer FREE DELIVERY to all Mornington Peninsula Shire addresses or pick up from our Rosebud address. We can also drop orders into Willows Pantry [1/29 Scott St, Elwood VIC] for collection.

​

Simply select 'Mornington Peninsula DELIVERY' or 'Rosebud OR Elwood Pick-Up' as the shipping method. Be sure to drop any notes we may need in your order.

➳SALES, REPAIR, REPLACEMENT

+ REFUND POLICY

As our items are predominantly, made specifically for you, based on the measurment you have selected and/or provided or customisations which you have slected, we suggest that you review our Sales, Repair, Replacement and Refund Policy.

​

​

​

➳ SHIPPING

AUSTRALIAN shipping is on us for all orders of $60+

​

WORLDWIDE shipping is on us for all orders of $120+

➳CARE INSTRUCTIONS

You can find care instructions for our products HERE.

We strongly recommend that you follow these to prolong the life of your items.

Our Care Instructions outline that our leather + woollen items are not designed for wear in water.

➳ NATURAL COLOURED LEATHER ITEMS

If you are considering a product made with the Natural coloured leather, please note that it may start off very pale but will develop a rich patina in no time at all - please refer to our PATINA file for more info on this. 

​

​

​