We use Australia Post to ship all of our orders. Please be mindful that they are experiencing delivery delays for both domestic + international services at present. Unfortunately we cannot cancel or provide refunds for orders that are delayed. They will arrive, it's just taking longer than usual.
Information on domestic delivery times can be found HERE.
Information on international delivery times can be found HERE.
Where orders are sent via an Economy service or standard Letter service [both of which are untracked services] we are unable to take responsibility for any items once they are posted - alternatively, you can select a tracked service.
Standard and Express parcels, both domestically + internationally, are lodged and full tracking details are provided to you.
Did you provide us the wrong address or an incomplete address?
In the event that a parcel is returned to us, due to an incorrect or incomplete address entered on your order, the purchaser is responsible for paying for the item to be re-shipped to the correct address [even if postage was free on the initial order]. If you have completed an order with an address that is incorrect, and the parcel has already been shipped, please contact Australia Post directly, with your tracking reference at hand. You are best placed to try and intercept the parcel in this situation. Head to the bottom of this page [ https://auspost.com.au/help-and-support ] and contact Aus Post either using the 'Chat Now' feature or via the phone number provided on that page.
Please note that the postage charge does NOT include insurance for orders over $100.
Australia Post Standard and Express parcels, include cover for items, that are lost or damaged, up to $100 in value only. If you would like Extra Insurance Cover, providing compensation for loss or damage over $100 in vlaue, simply add this item to your order: INSURANCE ADD-ON [$4]. In the event that your order is valued over $100 and it is declared lost or damaged by the carrier, and you do not have Extra Cover, we are only able to provide reimbursment up to $100, where deemed lost by Australia Post.
Lost or damaged orders should be resolved directly with Australia Post directly, quoting the parcel tracking reference you have been provided. We are not responsible for goods that are damaged in transit or not received/stolen, and as such, we cannot offer compensation unless Australia Post is providing us with reimbursment after confirming a lost or damaged delivery. In this case, we will re-send your order.
*The customer is responsible for payment of any + all import duties and taxes applicable in their country.
Given new EU VAT import changes, we no longer sell through this website to EU Countries. Please contact us via email firstname.lastname@example.org and we can advise how to get your hands on our goodies!!
At this stage most parcels leaving Australia need to be shipped using a tracked method. Once services return to normal, we look forward to offering the cheaper, Economy Air (untracked) option.
We offer FREE SHIPPING on:
AUSTRALIAN shipping is on us for all orders of $80+
WORLDWIDE shipping is on us for all orders of $120+