Postage Policy

We use Australia Post to ship all of our orders. Please be mindful that they are experiencing delivery delays for both domestic + international services at present, particularly non-express postage. Unfortunately we cannot cancel or provide refunds for orders that are delayed. They will arrive, it's just taking a little (LOT?!) longer than usual. More information can be found HERE.

 

As an estimate, based on orders that have been shipped:

DOMESTIC: Standard [Tracked]: 3 weeks - Express [Tracked]: 1 week

INTERNATIONAL: Untracked, Economy: 3 months - Standard [Tracked]: 6-8 weeks - Express [Tracked]: 2-3 weeks

These estimates are VERY rough and should not be relied upon as a guarantee.

Where orders are sent via an Economy service or standard Letter service, both of which are untracked services, we are unable to take responsibility for any items once they are posted - alternatively, you can select a tracked service if you require.

 

Standard and Express parcels, both domestically + internationally, are lodged and full tracking details are provided to you.  

Please note that postage costs do NOT include insurance. Australia Post Standard and Express parcels, include cover for items, that are lost or damaged, up to $100 in value. If your order total is valued over $100 and you would like Extra Cover, providing compensation for loss or damage over $100 in vlaue, simply add this item to your order [additional $4]: INSURANCE ADD-ON. In the event that your order is valued over $100 and it is declared lost or damaged and you do not have Extra Cover, we will only be able to provide reimbursment up to a maximum of $100.

 

Lost or damaged orders should be resolved with Australia Post directly, quoting the parcel tracking reference you have been provided. We are not responsible for goods that are damaged in transit or not received, and as such, we cannot offer compensation unless Australia Post is providing us with reimbursment after admiting fault.

Domestic Shipping

Orders of $60 and over: Free shipping.

$10 Express shipping all the time!

International Shipping*

Orders of $120 and over: Free shipping.

At this stage all parcels leaving Australia need to be shipped using a tracked method. Once services return to normal, we look forward to offering the cheaper, Economy Air (untracked) option. 

*Please note, the customer is responsible for payment of any + all import duties and taxes applicable in their country.

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Contact us directly: hello@lululoves.shop

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